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The Met Store Australia

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Customer Service

Customer Service Menu

 

 

 

 

 

 

 



Contact Us

For immediate assistance, please  call our free 1800 number 1800 207 525, 10.00am to 6.00pm AEST, 7 days a week. For all other enquiries please email sales@themetstore.com.au. We will endeavour to answer your email the same business day, but promise a response within three business days.

If you prefer not to order online, the following methods are also available:

Phone

To place an order by telephone, within Australia, call our free 1800 number, 1800 207 525, 10.00am to 6.00pm AEST, 7 days a week.

Email

If you choose to you may scan and email credit card orders to sales@themetstore.com.au. Please scan your Order Review page including billing and shipping information.

By Fax

You may fax credit card orders 24 hours a day, 7 days a week. Please print your Order Review page including billing and shipping information, and fax to (02) 9283 3799. Please  clearly indicate your name and telephone number.

By Mail

To pay by cheque or money order, mail a printout of your Order Review page along with an Australian dollar cheque or money order payable to "The Metropolitan Museum of Art Store" to:

The Metropolitan Museum of Art Store
PO Box 575
QUEEN VICTORIA BUILDING NSW 1230

 

WEBSITE AND CREDIT CARD SECURITY

We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. The Metropolitan Museum of Art Store Pty Ltd (http://www.themetstore.com.au)  use the industry standard 128 bit Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details, and delivery addresses so that other computers are unable to decipher the information, ensuring your privacy and security. For more detailed information on how this security works please review our privacy policy which provides specific and detailed  information on how to ensure the SSL is active on your computer as well as other information about web security.

Payment, Pricing & Promotions

Special pricing offers are noted on our product pages. If you have received a promotion code via email from The Met Store Australia, our catalogue, or elsewhere online, simply enter the code during checkout on the Order Review page, and your savings will appear. Please note that promotion codes may be case sensitive. Only one code can be entered per order, codes cannot be applied to prior purchases, minimum order total requirements if relevant (excluding GST, shipping, and gift wrap charges) must be met for each order, and the code must not be expired.

Membership Discounts

Due to privacy laws in both the United States and Australia relating to the protection of individual personal information, it is not legally possible to apply the discount applicable as a result of your membership to the Metropolitan Museum of Art on this (The Metropolitan Museum of Art Store Pty Ltd) website. 

However, if you visit us at any of our stores in Australia and present your membership card, we will gladly honour the membership discount.

If you are interested in finding out more about Museum Membership please please view The Metropolitan Museum's membership page

Viewing Orders & Updating Account Information

Once you have registered online, you will be able to check the status of any order and update your account information by visiting My Account .